28th April 2021

Dear Customer,

Hamburg Sud wishes to provide you with an update on operational performance around New Zealand to assist you with planning of your import and export shipments, particularly at the height of the peak export season.


Auckland: Challenges continue with combined operations at the ‘Auto’ and the ‘Manual’ terminals. Headway has been made with recruitment and plans are being considered for reviewing a hybrid model to move to semi dedicated berthing windows. Average 7-8 days delay on obtaining a working berth.

Tauranga: Severe congestion due to full yard utilisation. Situation has become worse with average 7 days delay on obtaining a working berth.

Napier: : Peak export season has seen full yard utilisation. Large volumes of necessary empty container discharges, has meant close management of terminal operations and restriction to a 6 day export receival window continues.

Lyttelton, Timaru and Port Chalmers: Based on the peak export season and disrupted vessel schedules, the terminals are at very high capacity but coping with vessels working through on current exchanges.

A reminder to all export customers in the current environment, to adhere to the vessel receival windows given the tight and, in some cases, 100% utilised terminals.

Please also note with continued delays to our many service schedules through the New Zealand coast, planned tranships may change due to missed connections. Our Booking teams continue to review these based on the changing schedules to optimize your supply chain, however some late changes maybe experienced.


Metroport Imports: “Shuttle Select” is currently 5-7 days (which we hope will improve to under 5 by weeks end, while non Shuttle Select transits are at around 13-15 days (which we hope will improve to under 10 days by weeks end)